Question: What are the official working hours?
Answer: Saturday – Thursday 10:00 Am – 5:00 pm UTC, Friday Official holiday.
Question: How can I get the password to download albums?
Answer: You must register by click Here.
Question: What’s membership features?
  • One Year subscription.
  • Unlimited downloads Albums, Videos, CD Covers, Wallpapers.
  • Instant Access to Direct download links.
  • Download our official software.
  • Live Chat Support (Allows you to use instant messaging to contact our support team).
  • No Ads, listening online.
Question: How can I activate my account?
Answer: After registration we will review your order information then send to you VIP Access Card on the email address up in less than 30 minutes.
Question: I haven’t received VIP Access Card.
Answer: Follow this step:
  • Allow up to 1 hour to get it.
  • Still nothing? Contact us.
Question: How many account can I have?
Answer: Only 1 account.
Question: What’s payment methods available?
Answer: PayPal
We are working with Verified PayPal accounts only! You agree that your PayPal account is Verified when you buy VIP Member. We are checking every buyer’s PayPal account via support. It can take about 1 hour till all security issues be solved.
Question: What do you mean by Transaction ID?
Answer: If you’ve purchased an VIP Membership, our payment processor has generated a unique Transaction ID to identify your transaction. It’s a 17-character string made up of both letters and numbers. We may request the PayPal transaction ID to look up your purchase, or to verify your account ownership.
Question: I want to subscribe but I do not have PayPal account, what is the solution?
  • First option you can create a free PayPal account by CLICKING HERE.
  • Second option CONTACT us and Ask About “available payment methods”.
Question: What’s the maximum RAR Password requests?
Answer: 1~10 Per Day.
Question: How many times can I use multi requests section?
Answer: One time per day.
Question: Can i request more than 10 RAR Password per day?
Answer: Yes if you are interested you must to Upgrade and choose a pack containing a set of points that allow you to request more than (5 or 10 or 15 or 20 or 25) For one day only.
Question: Can I purchase any album?
Answer: Yes you can by click Here.
Question: Can I test the sound quality?
Answer: Yes you can By Click Here.
Question: What’s sound quality of free listening?
Answer: Average Bit Rate (ABR) 80 kbit/s ~ 320 kbit/s
Question: What’s the difference between FLAC/ALAC/AAC/CBR/VBR?
Answer: Find answer Here.
Question: Can I watch CD Cover?
Answer: Yes you can watch samples 4K UHD | HD
Question: How to Download Free Albums From Free Album Section?
  • Disable Adblock.
  • Click on ‘Free Albums’ download link.
  • Wait for 5 second then click on Skip Ad Button.
  • Then press ‘Allow’ to continue.
Question: What’s the Terms of use?
Answer: You can read the Terms & Conditions by click Here.
Question: What happens if i violate the laws of use or share my account with any one?
Answer: Will suspend your account immediately.
If you can’t find your answer here, please Contact us or Ask a question via ONLINE form