FREQUENTLY ASKED QUESTIONS

Question: What are the official working hours?
Answer: Saturday – Thursday 1:00 pm – 9:00 pm UTC – Kuwait, Friday Official holiday.

Question: How can I get the password to download albums?
Answer: You must register by click Here.

Question: What is Gold/Silver/Bronze member features?
Answer:

  • VIP Access Card.

  • Download From Direct Link.

  • Download HD Video Clip.

  • Download HD CD Cover.

  • Download HD Wallpapers.

  • No Ads.

  • Live Chat Support (Allows you to use instant messaging to contact our support team).

Question: How can I activate my account?
Answer: After registration we will review your order information then send to you VIP Access Card on the email address up in less than 30 minutes.

Question: I haven’t received VIP Access Card.
Answer: Follow this step:

  • Allow up to 1 hour to get it.

  • Check your Junk mail.

  • Still nothing? Contact us.

Question: How many account can I have?
Answer: Only 1 account.

Question: What is payment methods available?
Answer: PayPal.

  • Payment via PayPal

We are working with Verified PayPal accounts only! You agree that your PayPal account is Verified when you buy VIP Member. We are checking every buyer’s PayPal account via support. It can take about 1 day till all security issues be solved.

Question: What do you mean by Transaction ID?
Answer: If you’ve purchased an VIP Membership, our payment processor has generated a unique Transaction ID to identify your transaction. It’s a 17-character string made up of both letters and numbers. We may request the PayPal transaction ID to look up your purchase, or to verify your account ownership.

Question: Is the subscription automatically renewed every Month/Year?
Answer: Yes.

Question: What is the download limit for Gold/Silver/Bronze Membership?
Answer: 1 Album per day, 26 per month, total 312 album in year.

Question: What is the maximum RAR Password requests?
Answer: The maximum request for RAR Password is 1 request per day and 26 request per month.

Question: Can i request more than 1 RAR Password per day?
Answer: Yes if you are interested you must to Upgrade and choose a pack containing a set of points that allow you to request more than (5 or 10 or 15 or 20 or 25) For one day only.

Question: Can I buy any album without need to register?
Answer: Yes you can via PayPal.

Question: Can I test the sound quality?
Answer: Yes you can download and listen demo version. Right Click and Select “Save Link As”

Quality Assurance

Question: What is the difference between FLAC / ALAC / AAC / CBR / VBR?
Answer: Find answer Here.

Question: Can I watch HD CD Cover?
Answer: Yes you can watch samples by clicking Here.

Question: I want to advertise on flachdcd.com
Answer: Use the Advertising section.

Question: What is the Terms of use?
Answer: You can read the Terms & Conditions by click Here.

Question: What happens if i violate the laws of use or share my account with any one?
Answer: Will suspend your account immediately.

If you cant find your answer here, please Contact us

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