FREQUENTLY ASKED QUESTIONS

Here you can find some answer support you.
If you can’t find your answer here, please contact us and one of our support team representatives will be happy to assist you ASAP.

Question: How can I get the password to download albums?
Answer: You must buy premium membership by click here.

Question: What’s premium membership features?
Answer:

  • Lifetime membership.
  • Unlimited downloads.
  • Instant access to direct download links.
  • Download quality FLAC/ALAC/AAC/CBR/VBR.
  • Free upgrade to all new features.
  • Access to member section.
  • Live chat support (Allows you to use instant messaging to contact our support team).
  • No ads.

Question: How can I activate my account?
Answer: After registration we will review your order information then send to you VIP Access Card on the email address Immediately.

Question: I haven’t received VIP Access Card.
Answer: Follow this step:

  • Allow up to 1 hour to get it.
  • Still nothing? contact us.

Question: How many account can I have?
Answer: Only 1 account.

Question: Can I share my account with anyone?
Answer: No.

Question: What’s payment methods available?
Answer: PayPal.

Question: What do you mean by Transaction ID?
Answer: If you’ve purchased an premium membership via PayPal, our payment processor has generated a unique Transaction ID to identify your transaction. It’s a 17-character string made up of both letters and numbers. We may request the PayPal transaction ID to look up your purchase, or to verify your account ownership.

Question: I want to subscribe but I do not have PayPal account, what is the solution?
Answer:

  1. First option you can create a free PayPal account by click here.
  2. Second option contact us and Ask About “Payment methods“.

Question: What is the FR Downloader?
Answer: It’s our Desktop App that allows you to bring your own music from direct download link and without Ads.

Question: How can I use the trial version of FR Downloader?
Answer:

  1. Open your default browser and disable “Adblock”.
  2. Download and Install x64 | x86.
  3. Open the FR Downloader Desktop App.
  4. Click on “Trial” button. (The program will open shorten link to connect to the our server).
  5. Wait for 5 second then click on “Skip Ad” button, Then press “Allow” to continue.

Question: Can I purchase any album?
Answer: Yes you can by click here.

Question: Can I test the sound quality?
Answer: Yes you can by click here.

Question: What is sound quality of free listening?
Answer: Average Bit Rate (ABR) 128 kbit/s

Question: What is background play?
Answer: Background play allows music to keep playing in the background, even when you open other apps or turn the screen off on your mobile device.

Question: What is the difference between quality?
Answer: Find answer here.

Question: What is quality of CD Cover?
Answer: 4K UHD | HD

Question: What’s the terms of use?
Answer: You can read the terms & conditions by click here.