FREQUENTLY ASKED QUESTIONS

Here you can find some answer support you.
If you can’t find your answer here, please contact us and one of our support team representatives will be happy to assist you ASAP.

_{Question: How can I get the password to download albums?
Answer: You must buy premium membership by click here.}

_{Question: What’s premium membership features?
Answer:}

• _{One year subscription.}
• _{Unlimited downloads Albums, Videos, CD Covers, Wallpapers.}
• _{Instant access to direct download links.}
• _{Free upgrade to all new features.}
• _{Access to all hidden sections.}
• _{Live chat support (Allows you to use instant messaging to contact our support team).}
• _{No Ads, listening online.}

_{Question: How can I activate my account?
Answer: After registration we will review your order information then send to you VIP Access Card on the email address Immediately.}

_{Question: I haven’t received VIP Access Card.
Answer: Follow this step:}

• _{Allow up to 1 hour to get it.}
• _{Still nothing? contact us.}

_{Question: How many account can I have?
Answer: Only 1 account.}

_{Question: Can I share my account with anyone?
Answer: No.}

_{Question: What’s payment methods available?
Answer: PayPal, Vodafone Cash, Etisalat Cash, Orange Money.}

_{Question: What do you mean by Transaction ID?
Answer: If you’ve purchased an premium membership via PayPal, our payment processor has generated a unique Transaction ID to identify your transaction. It’s a 17-character string made up of both letters and numbers. We may request the PayPal transaction ID to look up your purchase, or to verify your account ownership.}

_{Question: I want to subscribe but I do not have PayPal account or E-wallets, what is the solution?
Answer:}

1. _{First option you can create a free PayPal account by click here.}
2. _{Second option contact us and Ask About “Payment methods“.}

_{Question: Can I purchase any album?
Answer: Yes you can by click here.}

_{Question: Can I test the sound quality?
Answer: Yes you can by click here.}

_{Question: What’s sound quality of free listening?
Answer: Average Bit Rate (ABR) 80 kbit/s ~ 320 kbit/s}

_{Question: What’s the difference between quality?
Answer: Find answer here.}

_{Question: Can I see CD Cover?
Answer: Yes you can see samples 4K UHD | HD}

_{Question: How to download free albums?
Answer: You can download the free albums by using our official program FR Downloader}.

_{Question: What’s the terms of use?
Answer: You can read the terms & conditions by click here.}