FREQUENTLY ASKED QUESTIONS

Question: What are the official working hours?
Answer: Saturday – Thursday 1:00 pm – 9:00 pm UTC – Kuwait, Friday Official holiday.
Question: How can I get the password to download albums?
Answer: You must register by click Here.
Question: What’s membership features?
Answer:
  • VIP Access Card.
  • Download From Direct Link.
  • Download HD Video.
  • Download HD CD Cover.
  • Download HD Wallpapers.
  • No Ads.
  • Live Chat Support (Allows you to use instant messaging to contact our support team).
Question: How can I activate my account?
Answer: After registration we will review your order information then send to you VIP Access Card on the email address up in less than 30 minutes.
Question: I haven’t received VIP Access Card.
Answer: Follow this step:
  • Allow up to 1 hour to get it.
  • Check your Junk mail.
  • Still nothing? Contact us.
Question: How many account can I have?
Answer: Only 1 account.
Question: What’s payment methods available?
Answer: PayPal.
  • Payment via PayPal
We are working with Verified PayPal accounts only! You agree that your PayPal account is Verified when you buy VIP Member. We are checking every buyer’s PayPal account via support. It can take about 1 day till all security issues be solved.
Question: What do you mean by Transaction ID?
Answer: If you’ve purchased an VIP Membership, our payment processor has generated a unique Transaction ID to identify your transaction. It’s a 17-character string made up of both letters and numbers. We may request the PayPal transaction ID to look up your purchase, or to verify your account ownership.
Question: Is the subscription automatically renewed every Month / Year?
Answer: Yes.
Question: Can I turn off automatic renewal?
Answer: Yes you can login to your PayPal account and turn off automatic payment.
Question: What’s the maximum RAR Password requests?
Answer: 1 request per day for monthly membership, 2 request per day for yearly membership, 3~10 for Pro membership.
Question: How many times can I use multi requests section?
Answer: One time per day for Pro membership.
Question: Can i request more than 1 RAR Password per day?
Answer: Yes if you are interested you must to Upgrade and choose a pack containing a set of points that allow you to request more than (5 or 10 or 15 or 20 or 25) For one day only.
Question: Can I purchase any album without need to register?
Answer: Yes you can by click Here.
Question: Can I test the sound quality?
Answer: Yes you can By Click Here.
Question: What’s sound quality of free listening?
Answer: Average Bit Rate (ABR) 80 kbit/s
Question: What’s the difference between FLAC/ALAC/AAC/CBR/VBR?
Answer: Find answer Here.
Question: Can I watch HD CD Cover?
Answer: Yes you can watch samples by click Here.
Question: I want to advertise on flachdcd.com
Answer: Use the Advertising section.
Question: What’s the Terms of use?
Answer: You can read the Terms & Conditions by click Here.
Question: What happens if i violate the laws of use or share my account with any one?
Answer: Will suspend your account immediately.
If you cant find your answer here, please Contact us
© 2018 FlacHDCD Recordings
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